Return Policy

At EasyBrandBD, we want you to be satisfied with your purchase. If you receive a wrong, damaged, defective, or otherwise eligible product, you may request a return according to the terms below.

1. Return Eligibility

A product may be eligible for return if:

  • You received the wrong product.

  • The product is damaged or defective upon delivery.

  • The product does not match the ordered product.

  • The product has a verified manufacturing defect.

  • EasyBrandBD has approved the return for another valid reason.

Return eligibility depends on the product type and the condition of the item.

2. Return Timeframe

Customers should contact EasyBrandBD as soon as possible after receiving the order if there is a problem with the product.

For faster assistance, please contact us immediately and provide your order information along with photos or videos of the issue when requested.

The applicable return timeframe may vary depending on the product.

3. Condition of Returned Products

To qualify for a return, the product should generally be:

  • Unused and unworn.

  • Unwashed and unaltered.

  • In its original condition.

  • Returned with original tags, packaging, and accessories where applicable.

  • Accompanied by the relevant order or purchase information.

Products that have been used, washed, damaged, altered, or otherwise changed by the customer may not be accepted for return.

4. Products That May Not Be Returnable

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return.

This may include:

  • Certain cosmetics

  • Personal-use products

  • Used or opened products

  • Products specifically marked as non-returnable

  • Products damaged due to improper use or handling

Return eligibility will be determined according to the applicable product and policy.

5. Wrong Product

If you receive a product different from what you ordered, please contact EasyBrandBD as soon as possible.

After verification, we may arrange a replacement or refund according to the circumstances.

6. Damaged or Defective Product

If your product arrives damaged or has a verified defect, please contact us promptly.

We may request clear photos or videos showing the product and the issue before approving a return or replacement.

Please keep the original packaging and product in its delivered condition until our team provides further instructions.

7. Return Process

To request a return:

  1. Contact EasyBrandBD by phone or WhatsApp.

  2. Provide your name and order details.

  3. Explain the reason for the return.

  4. Send photos or videos if requested.

  5. Wait for confirmation and return instructions from our team.

  6. Return the product according to the instructions provided.

Phone & WhatsApp: 01640384916

Please do not send a product back without contacting us first.

8. Return Delivery Charges

If the return is caused by an error from EasyBrandBD, such as sending the wrong product or a confirmed defective product, the applicable return delivery cost may be covered by EasyBrandBD, subject to verification.

If the return is requested for a customer-related reason, the customer may be responsible for the return delivery cost.

9. Return Inspection

Once the returned product is received, EasyBrandBD may inspect the product to verify whether it meets the return requirements.

If the return is approved, we may provide:

  • A replacement product

  • An exchange, where available

  • A refund, where applicable

If the returned product does not meet the return conditions, the return request may be rejected.

10. Exchange & Replacement

If an eligible product is approved for replacement, we will try to provide the same product.

If the same product, size, or color is unavailable, EasyBrandBD may offer an alternative solution depending on availability and circumstances.

11. Return & Refund

An approved return does not automatically guarantee a cash refund. Depending on the situation, EasyBrandBD may offer a replacement, exchange, store solution, or refund according to the applicable policy.

For more information about refunds, please refer to our Refund Policy.

12. Contact Us

For return or replacement assistance, please contact:

EasyBrandBD
Phone & WhatsApp: 01640384916

We are committed to handling eligible return requests fairly and providing the best possible solution.

Thank you for shopping with EasyBrandBD.

EasyBrandBD — Easy Shopping, Better Choice.