Help & FAQs
Welcome to EasyBrandBD. We’re here to make your online shopping experience simple and convenient. Below are answers to some of our most frequently asked questions.
🛒 Ordering
How can I place an order?
Browse our products, select the product you want, choose the required size, color, or quantity where applicable, and add it to your cart. Proceed to checkout and provide your correct delivery information.
Our team may contact you by phone or WhatsApp to confirm your order.
Do I need an account to place an order?
Not necessarily. If guest checkout is available, you can place an order without creating an account. You may also create an account for a more convenient shopping experience.
Can I change or cancel my order?
You can contact us as soon as possible to request a change or cancellation.
Once an order has been processed or shipped, changes or cancellation may no longer be possible.
How do I know if my order is confirmed?
After placing your order, our team may contact you by phone or WhatsApp to confirm your order and delivery information.
Phone & WhatsApp: 01640384916
🚚 Delivery
Do you deliver all over Bangladesh?
Yes. EasyBrandBD aims to deliver across Bangladesh, subject to courier availability in your area.
How long does delivery take?
Estimated delivery times are generally:
Inside Dhaka: 1–3 working days
Outside Dhaka: 2–5 working days
Delivery times may vary due to courier operations, holidays, weather, traffic, or other unexpected circumstances.
How much is the delivery charge?
Delivery charges may vary depending on your delivery location, order size, product weight, and applicable offers.
The applicable delivery charge will be shown or communicated during the ordering process.
Can I track my order?
If tracking is available for your shipment, tracking information may be provided by EasyBrandBD or the relevant courier service.
💳 Payment
Do you offer Cash on Delivery?
Cash on Delivery may be available depending on your location and the order.
Where COD is available, you need to pay the full amount to the delivery person when receiving your order.
Do you accept online payments?
Where online payment options are available, the available payment methods will be shown during checkout.
🔄 Return, Replacement & Refund
Can I return a product?
Eligible products may be returned according to our Return and Refund Policies.
The product generally needs to be unused, unworn, and in its original condition with tags and packaging where applicable.
What if I receive the wrong product?
Please contact us as soon as possible after receiving your order. Provide your order details and, if requested, photos or videos of the received product.
After verification, we may arrange a replacement or refund according to our applicable policy.
What if my product arrives damaged or defective?
Contact us as soon as possible after delivery. Please keep the product, packaging, tags, and other related items in their original condition until our team provides further instructions.
Are all products eligible for return?
No. Certain products may not be eligible for return because of hygiene, safety, or product-specific reasons. This may include certain cosmetics and personal-use products.
How long does a refund take?
Once a refund is approved, processing time may vary depending on the payment method, bank, mobile financial service, or payment provider.
👕 Products & Sizes
Are the product colors exactly the same as shown online?
We try to display product colors accurately. However, actual colors may vary slightly due to photography, lighting, and different screen settings.
How can I choose the right size?
Please check the size information provided on the individual product page before placing your order.
If you need help selecting a size, contact us before ordering.
Are all products available all the time?
Product availability can change. If a product becomes unavailable after an order is placed, our team may contact you regarding an alternative, replacement, or cancellation.
📞 Customer Support
How can I contact EasyBrandBD?
You can contact us by phone or WhatsApp:
Phone & WhatsApp: 01640384916
We are happy to assist you with product questions, orders, delivery, returns, replacements, and other shopping-related concerns.
What information should I provide when contacting customer support?
For faster assistance, please provide:
Your name
Order number, if available
Phone number
Product name
Details of your question or problem
Photos or videos when relevant
🔐 Privacy & Security
Is my personal information safe?
EasyBrandBD takes reasonable measures to protect customer information. Your information may be used to process orders, arrange delivery, provide customer support, and improve our services.
For more information, please review our Privacy Policy.
Do you share customer information?
We do not intentionally sell or rent customer information. Necessary information may be shared with delivery, payment, or service providers when required to complete your order or provide related services.
📋 Still Have Questions?
If you can’t find the answer you’re looking for, please contact our support team.
EasyBrandBD
Phone & WhatsApp: 01640384916
We’re always happy to help.
EasyBrandBD — Easy Shopping, Better Choice.