Warranty Policy

At EasyBrandBD, we are committed to providing quality products and a reliable shopping experience. This Warranty Policy explains how warranty claims are handled for products that are specifically covered by a manufacturer or EasyBrandBD warranty.

1. Warranty Availability

Not every product sold by EasyBrandBD comes with a warranty.

Warranty coverage is available only when it is specifically mentioned on the product page, product description, invoice, packaging, or provided by the manufacturer.

For products without a stated warranty, our standard Return, Replacement, and Refund Policies may apply where applicable.

2. Warranty Period

The warranty period varies depending on the product and manufacturer.

The applicable warranty period will be communicated with the product or mentioned on the relevant product page.

The warranty period normally begins from the date the product is delivered to the customer.

3. What the Warranty Covers

Where applicable, warranty coverage may include manufacturing defects or functional problems that occur under normal and proper use during the warranty period.

The exact coverage depends on the individual product and manufacturer warranty terms.

4. What the Warranty Does Not Cover

Warranty coverage generally does not apply to problems caused by:

  • Normal wear and tear

  • Accidental damage

  • Misuse or improper use

  • Negligence

  • Unauthorized modification or repair

  • Damage caused by water, fire, chemicals, or other external factors

  • Improper cleaning, washing, storage, or maintenance

  • Damage caused after delivery by the customer

  • Cosmetic damage that does not affect product functionality

  • Expired warranty period

For clothing, fashion, cosmetics, and personal-use products, warranty coverage may be limited or unavailable depending on the product.

5. Warranty Claim Process

If you believe a product has a warranty-related issue, please contact EasyBrandBD as soon as possible.

Please provide:

  • Customer name

  • Order number or invoice information

  • Phone number

  • Product name

  • Description of the problem

  • Photos or videos of the issue, if requested

Our team may inspect or review the product before approving a warranty claim.

6. Warranty Assessment

After receiving a warranty claim, EasyBrandBD or the relevant manufacturer may assess the product to determine whether the issue is covered.

If the issue is confirmed as a valid warranty claim, the available solution may include:

  • Repair

  • Replacement

  • Replacement with an equivalent product

  • Refund, where applicable

The final solution may depend on product availability and the manufacturer’s warranty terms.

7. Warranty Replacement

If a replacement is approved but the same product is unavailable, EasyBrandBD may offer an equivalent product or another appropriate solution.

Any difference in price, where applicable, will be discussed with the customer before proceeding.

8. Warranty & Return Policy

A warranty claim is different from a normal return or change-of-mind request.

Products that are not covered by warranty may still qualify for return, replacement, or refund if they meet the requirements of our applicable policies.

9. Warranty Shipping Costs

If a warranty claim is confirmed to be valid, EasyBrandBD may cover applicable delivery or return costs depending on the product and circumstances.

For claims that are not covered by warranty, the customer may be responsible for applicable delivery or inspection costs.

10. Warranty Claim Rejection

EasyBrandBD reserves the right to reject a warranty claim if:

  • The product is outside the warranty period.

  • The issue is caused by misuse, accident, or negligence.

  • The product has been modified or repaired without authorization.

  • The damage is caused by normal wear and tear.

  • The product does not have applicable warranty coverage.

  • The customer cannot provide sufficient purchase information where required.

11. Contact Us

For warranty-related questions or claims, please contact us:

EasyBrandBD
Phone & WhatsApp: 01640384916

Please contact us before sending any product back so that our team can provide the correct instructions.

Thank you for choosing EasyBrandBD.

EasyBrandBD — Easy Shopping, Better Choice.