Refund Policy

At EasyBrandBD, customer satisfaction is important to us. We want you to receive the products you ordered in good condition and as described on our website.

This Refund Policy explains when a refund may be available and how to request one.

1. Eligibility for a Refund

A customer may be eligible for a refund if:

  • The wrong product was delivered.

  • The product arrives damaged or defective.

  • The product has a manufacturing defect.

  • EasyBrandBD is unable to provide the ordered product after payment has been received.

  • A refund is otherwise approved by EasyBrandBD under the applicable return or replacement terms.

Refund eligibility may depend on the condition of the product and the circumstances of the order.

2. Conditions for Refund

To be eligible for a refund or replacement, the product generally must:

  • Be unused and unworn.

  • Be returned in its original condition.

  • Include original tags, packaging, and accessories where applicable.

  • Be accompanied by the relevant order information.

Products that have been used, washed, damaged by the customer, altered, or otherwise not in their original condition may not qualify for a refund.

3. Non-Refundable Products

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return or refund.

This may include certain:

  • Cosmetics

  • Personal-use products

  • Used or opened items

  • Products specifically marked as non-returnable

Any applicable product-specific restrictions will be communicated where necessary.

4. Refund Request

If you believe you are eligible for a refund, please contact EasyBrandBD as soon as possible after receiving your order.

Please provide:

  • Your name

  • Order details

  • Phone number

  • Description of the issue

  • Photos or videos of the product, if requested

Our team may review the issue before approving a refund or replacement.

5. Refund Process

Once a refund is approved, the refund will be processed using an appropriate method based on how the payment was made.

For Cash on Delivery orders, refund arrangements will be discussed with the customer and handled according to the applicable circumstances.

For prepaid orders, refunds may be issued through the relevant payment method or another agreed method.

6. Refund Time

The time required to complete a refund may vary depending on the payment method, bank, mobile financial service, payment provider, or other relevant service.

EasyBrandBD will initiate the approved refund as soon as reasonably possible, but processing times controlled by third-party payment providers may be outside our control.

7. Return Delivery Charges

If the return or refund is due to an error by EasyBrandBD, such as sending the wrong product or a confirmed defective product, the applicable return delivery cost may be covered by EasyBrandBD, subject to verification.

If a return is requested for a customer-related reason, return delivery charges may be the customer’s responsibility.

8. Order Cancellation

Customers may request cancellation before an order has been processed or shipped.

If a prepaid order is successfully cancelled before shipment, the applicable refund will be processed according to this policy.

Once an order has been shipped, cancellation may no longer be possible.

9. Refund Rejection

EasyBrandBD reserves the right to reject a refund request if:

  • The product does not meet the return conditions.

  • The product has been used or damaged by the customer.

  • The issue was caused by improper use or handling.

  • The refund request is made outside the applicable return period.

  • The customer cannot provide sufficient order or product information.

  • The request does not meet the applicable terms.

10. Contact Us

For refund, return, or replacement inquiries, please contact us:

EasyBrandBD
Phone & WhatsApp: 01640384916

Please contact us before sending any product back so that our team can provide the appropriate instructions.

Thank you for choosing EasyBrandBD.

EasyBrandBD — Easy Shopping, Better Choice.