Delivery Policy

At EasyBrandBD, we are committed to delivering your orders safely, conveniently, and as quickly as possible across Bangladesh.

Please read the following Delivery Policy before placing your order.

1. Delivery Coverage

EasyBrandBD delivers products to customers across Bangladesh, subject to courier service availability in the delivery area.

Delivery availability may vary depending on the location and courier coverage.

2. Delivery Time

Estimated delivery time may vary depending on your location, product availability, and courier service.

Generally:

  • Inside Dhaka: Approximately 1–3 working days

  • Outside Dhaka: Approximately 2–5 working days

These are estimated delivery times and may be extended due to weekends, public holidays, weather conditions, courier delays, unexpected circumstances, or other factors beyond our control.

3. Delivery Charges

Delivery charges may vary depending on:

  • Delivery location

  • Order size or weight

  • Courier service

  • Promotional offers

The applicable delivery charge will be communicated or displayed during the ordering process.

4. Order Confirmation

After you place an order, our customer service team may contact you by phone or WhatsApp to confirm your order and delivery details.

Phone & WhatsApp: 01640384916

Orders may be cancelled if we are unable to contact the customer or if the provided delivery information is incomplete or incorrect.

5. Delivery Address

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Active phone number

  • Complete delivery address

  • Area/locality

  • District

  • Any useful landmark or additional delivery instructions

EasyBrandBD is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer.

6. Receiving Your Order

When receiving your package, customers are encouraged to check the parcel and confirm that it matches their order.

If you receive a visibly damaged package, please inform the delivery person and contact EasyBrandBD as soon as possible.

For product-related issues, please follow our applicable Return & Replacement Policy.

7. Failed Delivery

A delivery may fail if:

  • The customer cannot be reached by phone.

  • The customer is unavailable at the delivery address.

  • The delivery address is incorrect or incomplete.

  • The customer refuses to receive the order.

  • The courier cannot access the delivery location.

Additional delivery charges may apply for re-delivery where applicable.

8. Cash on Delivery

Where Cash on Delivery is available, customers must pay the full order amount to the delivery person at the time of receiving the package.

Customers should keep the required payment amount ready to avoid delivery delays.

9. Courier Delays

EasyBrandBD works with delivery partners to provide reliable delivery services. However, delays may occasionally occur due to:

  • Heavy traffic

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier operational issues

  • Unexpected events

We appreciate your patience in such situations.

10. Order Tracking

Where tracking information is available, EasyBrandBD or the delivery partner may provide tracking details so customers can monitor their shipment.

11. Contact Us

If you have any questions about your delivery or order, please contact us:

EasyBrandBD
Phone & WhatsApp: 01640384916

We will do our best to assist you and ensure a smooth shopping experience.

EasyBrandBD — Easy Shopping, Better Choice.