At EasyBrandBD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

  • Full name
  • Phone number
  • WhatsApp number, if provided
  • Delivery address
  • Email address, if provided
  • Order and purchase information
  • Product preferences and related customer service information

We may also collect basic technical information about website usage, such as browser type, device information, and pages visited, where applicable.

2. How We Use Your Information

We use customer information for legitimate business purposes, including:

  • Processing and confirming your orders
  • Delivering products to your address
  • Contacting you regarding your order
  • Providing customer support
  • Processing returns, replacements, or complaints
  • Improving our products and services
  • Preventing fraudulent or unauthorized activities
  • Sending promotional or marketing messages where appropriate and permitted

3. Phone & WhatsApp Communication

We may use your phone number or WhatsApp number to contact you about:

  • Order confirmation
  • Delivery updates
  • Product-related questions
  • Returns or replacements
  • Customer support

Our official contact number is:

Phone & WhatsApp: 01640384916

4. Sharing Your Information

We do not intentionally sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to complete your order or provide services, such as:

  • Delivery and courier companies
  • Payment service providers, where applicable
  • Website or technology service providers
  • Customer support or operational service providers

We only share information that is reasonably necessary for the relevant service.

5. Payment Information

Where online payment services are available, payment transactions may be processed through third-party payment providers.

EasyBrandBD may not directly store your complete debit card, credit card, or mobile banking credentials. Payment providers may collect and process payment information according to their own privacy policies and security practices.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember preferences
  • Keep products in your shopping cart
  • Understand website usage
  • Improve website performance
  • Provide relevant website features

You may be able to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

7. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We may retain customer information for as long as reasonably necessary to:

  • Complete transactions
  • Maintain order records
  • Provide customer support
  • Handle returns or disputes
  • Meet applicable legal or business requirements

When information is no longer reasonably required, we may delete or securely dispose of it where appropriate.

9. Third-Party Websites

Our website may contain links or integrations to third-party websites or services.

EasyBrandBD is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically designed to collect personal information from children.

Parents or guardians should supervise children’s use of online shopping services.

11. Your Privacy Choices

You may contact us to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Ask questions about how your information is used
  • Request deletion of information where reasonably possible and legally permitted
  • Opt out of promotional communications

Some information may need to be retained when required for order records, legal obligations, fraud prevention, or legitimate business purposes.

12. Changes to This Privacy Policy

EasyBrandBD may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updated Privacy Policy will be published on this page. We encourage customers to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

EasyBrandBD
Phone & WhatsApp: 01640384916

We value your trust and are committed to handling your information responsibly.

EasyBrandBD — Easy Shopping, Better Choice.